INDIVIDUAL SUBSCRIPTION PLANS CANCELLATION & REFUND POLICY

  1. No Refund After Confirmation: Subscription fees are non-refundable once the subscription is confirmed and payment is successfully completed.
  2. Cancellation: Users may discontinue their subscription at any time; however, no refund will be provided for the unused portion of the subscription period.
  3. Program Commencement: Refund will be considered only if Krezent is unable to commence the subscribed program within the prescribed schedule due to unavoidable circumstances or a technical/operational issue attributable to Krezent.
  4. Technical Issues: In case of a verified technical issue preventing access to the subscribed program, Krezent may provide an appropriate resolution, extension, or refund, as applicable.
  5. Duplicate Payment: In the event of an unintended duplicate payment for the same subscription, the excess amount may be refunded after verification.
  6. Refund Processing: Approved refunds will be processed to the original payment method within the applicable processing period.
  7. No Partial Refund: Partial refunds will not be provided for missed sessions, non-attendance, late cancellation, or non-utilisation of the subscription.
  8. Discretionary Refunds: Any refund outside the circumstances stated above shall be at the sole discretion of Krezent Private Ltd.
  9. Acceptance: By completing the subscription payment, the user confirms that they have read, understood, and accepted this Cancellation & Refund Policy.